Refund & Compensation Policy

Last updated: June 11, 2026

1. General Refund Policy

At Vehosts, we strive to provide the highest quality hosting services. Our refund policy is designed to be fair to both our customers and our business.

• No refunds are issued for change of mind or dissatisfaction unless the issue is caused by Vehosts.
• Refunds are only available when there is a verifiable issue on our side (infrastructure failure, prolonged downtime, etc.)
• All refund requests must be submitted through our official support channels

2. Eligibility for Refund

You may be eligible for a refund if:

• A significant service outage or issue was caused entirely by Vehosts infrastructure
• The service delivered does not match the specifications advertised at the time of purchase
• A critical bug or hardware failure on our end prevents you from using the service as intended

3. Refund Processing

3.1 Card Payments

Refunds to credit/debit cards may take a significant amount of time to process due to banking procedures. The typical timeline is:

• Processing initiation: 3-5 business days
• Bank processing: 5-14 business days
• Total estimated time: 1-3 weeks

3.2 Alternative Refund Methods

If the card refund timeline is too long, you may request your refund through an alternative method. Contact our support team to discuss available options.

3.3 Account Credit

In some cases, we may offer account credit instead of a monetary refund. This credit can be used toward any future Vehosts service.

4. Compensation Policy

4.1 Compensation Window

You have 30 days from the date of the issue or malfunction to request compensation. After this period, compensation requests will not be accepted.

4.2 Compensation Types

Depending on the severity and duration of the issue, compensation may include:

• Service extension (additional days/weeks added to your subscription)
• Account credit for future purchases
• Partial monetary refund
• Full monetary refund (for severe, prolonged issues)

5. Non-Refundable Situations

Refunds and compensation will NOT be provided for:

• Issues caused by the customer (misconfiguration, software errors, plugin conflicts, etc.)
• Violation of our Terms of Service or Acceptable Use Policy
• Servers suspended or terminated for policy violations
• Change of mind or no longer needing the service
• Failure to renew the service on time resulting in data loss
• Issues caused by third-party software or services

Note: While no compensation is provided for user-caused issues, our support team is always available to assist you in resolving problems.

6. Server Renewal Policy

• Renewal is available at any time during your active subscription period
• Credit balances are excluded from the standard renewal rules
• Expired servers are subject to deletion after a grace period of 3 to 10 days
• We provide this grace period to allow you time to notice and renew your service
• After deletion, data cannot be recovered under any circumstances

7. How to Request a Refund

To submit a refund or compensation request:

• Contact us via Discord: discord.gg/vehosts
• Email us at: support@vehosts.com
• Provide your order ID, account details, and a clear description of the issue
• Include any relevant screenshots or evidence

8. Disputes

If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting our senior management team. We are committed to resolving all disputes fairly and transparently.

Filing a chargeback or payment dispute without first contacting our support team may result in permanent account suspension.